1. “thank you for being so helpful”

    Hi Belinda,

    I just wanted to thank you for being so helpful with organising the refund for the fire door and the furniture auction. It makes my job so much easier to have an agent like you to help with the building.

    Thank you

    Bart Jaworski

  2. “efficient and proactive to deal with on every level”

    To the Team at LSDBPM,

    I want to express how efficient and proactive Maria Todaro is to deal with at the agency on every level, Maria is extremely proficient in all areas of her field and obviously has great respect from her colleagues which reflects the happy disposition at the staff around her.
    Its always a pleasure dealing with Maria, well done LSDBPM.

    Keylog Pty. Ltd.

  3. “very professional agents “

    Thank you for being one of the few very professional agents I have met so far.


  4. “pleasure to work with and is really on top of things”

    Hi Suzie

    It’s Anthony from Inline Property Maintenance.

    Just wanted to take a moment to praise James Landis for his commitment to Laing and Simmons.

    He is a pleasure to work with and is really on top of things.

    Most people I deal with don’t return phone calls and are unreliable, James is contrary to that.

    Thanks for all the work aswell.

    Anthony Weisz

  5. “absolute pleasure working with you”

    Dear Suzie

    It has been an absolute pleasure working with you, Belinda, Julie and Amy. You have always represented your client with the utmost professionalism, and efficiency.

    I thank you all sincerely for your outstanding efforts during what can only be described as very difficult and unusual circumstances.  Further to this, I will be looking closely at our (my husband and my) small portfolio when our agreements comes up for renewal, but more significantly, I will ensure I spread the word to friends in the eastern suburbs about my experiences with Laing and Simmons Double Bay.  You have all made this rather onerous situation, so much more palatable due to your customer focus, and work ethic.

    Warm regards

  6. “congratulate you and your team”

    Dear Suzie,

    I have to congratulate you and your team the way you are handling my account.  No wonder that you must be getting an increasing market share of the often neglected rental  market service in the lucrative Eastern suburbs by among other things improving the cash flow for the owners.

    Thanks again for the great job.

    Best regards,

    Geza  Azsoth

  7. “very professional, passionate and courteous”

    Hi Amy,

    Thank you for your follow up email.

    I did attend the inspection on Saturday with Amy  Hammond, she was very professional, passionate and courteous.

    I loved the outlook of the property, the view was amazing, unfortunately the apartment does not meet our requirements.

    Kind regards



  8. “you and your team were always very professional”

    Dear Julie

    Firstly my apologies for not writing before this.

    As mentioned during our last conversation I would like to thank you very much for all your assistance over the past 15 years with managing my mothers property.

    You and your team were always very professional in all dealings with the management of the property and provided informed advice and guidance whether to do with a prospective tenant, repairs or the rental market in general.

    I would also like to take this opportunity to thank you for your assistance during the sale of the apartment and the excellent outcome achieved.

    Wishing you all the very best for the future.

    Yours sincerley,
    Diana Cincotta


  9. “so happy with Laing+Simmons and are very glad we changed agencies”

    Hi Amy

    Thank you for your email.

    Thank you for all your hard work this year. We are so happy with Laing & Simmons and are very glad we changed agencies.

    Happy Holidays


  10. “congratulations on winning the best property manager award”

    Hi Emma,

    Congratulations on winning the best property manager award. I can only attest to it that you deserve it for sure.



  11. “always great working with you”

    Hi Amy,

    I just wanted to thank you so much for all your assistance with Graham.  It, as always, has been very much appreciated.

    Always great working with you.

    Kind regards,

  12. “texting and registration process is very impressive”

    Dear Amy Hammond and Amy Coassin

    A quick note to express my gratitude for your professionalism, help and speed this week. Thank you Amy Coassin for your professionalism and patience with me through the application process and also to Julie Rogers who was clear, concise, warm and professional.

    Thank you Amy Hammond for fortuitously being at the property yesterday when I took my husband Paul to view what I thought would be the outside of the property.  He really likes it and thinks we will be very happy there.

    Lastly your texting and registration process is very impressive.

    Gabrielle Curtin (and Paul Gibson)

  13. “went beyond the call of duty”

    Dear Suzie
    Last night my husband and I locked ourselves out of the apartment and we had no idea what to do so we phoned Amy Hammond. Amy was out to dinner with friends but went straight to the office to get the spare keys and was with us in under half an hour. She was so sweet about it too, acting like it wasn’t a big deal at all.
    I have always admired Amy’s professionalism and she has been a pleasure to deal with but last night she really went beyond the call of duty and was an absolute credit to Laing+Simmons.

    Kind regards

  14. “efficient and went above and beyond our expectations”

    Aaron Del Monte and myself, have no hesitation in offering a reference regarding Amy Coassin. Amy was extremely helpful in finding us a property with our small dog, not only was she efficient and went above and beyond our expectations, it was Amy’s demeanour that made Aaron and I feel really comfortable dealing with her.

    Amy kept us up to date with everything regarding the application process. I would recommend Amy to my family and friends as a Leasing Agent of choice.

    Kind regards
    Samantha Provost and Aaron Del Monte

  15. “greatly value your professionalism”

    Hi Julie,
    I would like to sincerely thank you for your assistance in the letting process of my apartment.
    It was a pleasure meeting you – I appreciate and greatly value your professionalism.

    Kind regards

    Margaret Ellis

  16. “express our sincere thanks”

    Dear Julie

    Darcey and I want to express our sincere thanks to Julie and Emma for looking after our interests so well, in what were at times particularly trying circumstances!

    Regards, Angus and Darcey


  17. “exceeded all expectations with regard to customer service”

    Hello Suzie,

    I just wanted to touch base with a quick email to express my gratitude for the assistance James Landis has provided with regard to my property.

    Throughout the entire process he has exceeded all expectations with regard to customer service. He has been extremely helpful and patient and gone above and beyond to help us meet our fit out deadlines.

    James has been a wonderful support and a pleasure to deal with.

    I look forward to working with James in the future.

    Best, Edwina


  18. “easy and delightful to deal with”

    Hi Emma,

    I’d love to send a compliment to your manager.  You are the first property manager I’ve had who has been both helpful and organised, not to mention easy and delightful to deal with! Please pass this on so your boss knows!

    Thanks again,



  19. “I am really impressed with the quality of customer service”

    Hi James,

    Liza helped me about 2 weeks ago too. I didn’t realise it was the same estate agents. I have to say that she has been extremely helpful and looking for a space has been a really valuable experience on both occasions. I am really impressed with the quality of customer service.

    Thanks and I’ll be in touch when I know more.



  20. “professional, helpful and continually kept me informed”

    Dear Suzie,

    As you know I recently let my apartment in Darling Point Road through Laing & Simmons.  Amy Wells was the Leasing Consultant and she did a great job.  She was professional, helpful and continually kept me informed as to where we were up too.  She really cared about the owner and the tenant and I feel the outcome was hopefully, beneficial, to both parties.

    I appreciated the work she did for me and would recommend her highly.

    Amy is an asset to your organisation and will be a good mentor for new Consultants.

    Kind regards, Diana.