1. “went beyond the call of duty”

    Dear Suzie
    Last night my husband and I locked ourselves out of the apartment and we had no idea what to do so we phoned Amy Hammond. Amy was out to dinner with friends but went straight to the office to get the spare keys and was with us in under half an hour. She was so sweet about it too, acting like it wasn’t a big deal at all.
    I have always admired Amy’s professionalism and she has been a pleasure to deal with but last night she really went beyond the call of duty and was an absolute credit to Laing+Simmons.

    Kind regards
    Georgina
    08/08/14

  2. “efficient and went above and beyond our expectations”

    Aaron Del Monte and myself, have no hesitation in offering a reference regarding Amy Coassin. Amy was extremely helpful in finding us a property with our small dog, not only was she efficient and went above and beyond our expectations, it was Amy’s demeanour that made Aaron and I feel really comfortable dealing with her.

    Amy kept us up to date with everything regarding the application process. I would recommend Amy to my family and friends as a Leasing Agent of choice.

    Kind regards
    Samantha Provost and Aaron Del Monte
    20/08/14

  3. “greatly value your professionalism”

    Hi Julie,
    I would like to sincerely thank you for your assistance in the letting process of my apartment.
    It was a pleasure meeting you – I appreciate and greatly value your professionalism.

    Kind regards

    Margaret Ellis
    28/04/2014

  4. “express our sincere thanks”

    Dear Julie

    Darcey and I want to express our sincere thanks to Julie and Emma for looking after our interests so well, in what were at times particularly trying circumstances!

    Regards, Angus and Darcey

    10/06/14

  5. “exceeded all expectations with regard to customer service”

    Hello Suzie,

    I just wanted to touch base with a quick email to express my gratitude for the assistance James Landis has provided with regard to my property.

    Throughout the entire process he has exceeded all expectations with regard to customer service. He has been extremely helpful and patient and gone above and beyond to help us meet our fit out deadlines.

    James has been a wonderful support and a pleasure to deal with.

    I look forward to working with James in the future.

    Best, Edwina

    12/04/14

  6. “easy and delightful to deal with”

    Hi Emma,

    I’d love to send a compliment to your manager.  You are the first property manager I’ve had who has been both helpful and organised, not to mention easy and delightful to deal with! Please pass this on so your boss knows!

    Thanks again,

    Lauren

    01/03/14

  7. “I am really impressed with the quality of customer service”

    Hi James,

    Liza helped me about 2 weeks ago too. I didn’t realise it was the same estate agents. I have to say that she has been extremely helpful and looking for a space has been a really valuable experience on both occasions. I am really impressed with the quality of customer service.

    Thanks and I’ll be in touch when I know more.

    Madeline

    27/02/14

  8. “professional, helpful and continually kept me informed”

    Dear Suzie,

    As you know I recently let my apartment in Darling Point Road through Laing & Simmons.  Amy Wells was the Leasing Consultant and she did a great job.  She was professional, helpful and continually kept me informed as to where we were up too.  She really cared about the owner and the tenant and I feel the outcome was hopefully, beneficial, to both parties.

    I appreciated the work she did for me and would recommend her highly.

    Amy is an asset to your organisation and will be a good mentor for new Consultants.

    Kind regards, Diana.

    25/02/14

  9. “amazing and efficient and very gracious”

    Hi Amy,

    You’ve been amazing and efficient and very gracious – I didn’t think this existed in Sydney real estate circles, and it’s incredibly refreshing – thank you!
    You have been professional and supportive throughout and I’m quite sure the Landlord would have the same view.

    Teresa

    13/02/14

  10. “prompt response and professionalism”

    Thanks, Belinda – I appreciate your prompt response to this – and the professionalism with which you have managed this property.

    Best wishes,

    Andrew J Pringle

    10/01/14

  11. “excellent to deal with, terrific mix of professionalism, honesty & personality”

    Hi Suzie,

    We have just rented an apartment in Darling Point with Amy as our leasing agent. I just wanted to pass on a quick note to compliment Amy on her manner and ease of dealing.

    We moved up to Sydney from Melbourne a year ago and have dealt with numerous agents while inspecting various properties, both then and for our new property. Amy has been excellent to deal with and has a terrific mix of professionalism, honesty and personality. Amy has ensured the process has moved forward efficiently and smoothly.

    All too often people pass on negative feedback, so I am pleased to acknowledge this positive encounter.

    Kind regards, David

    12/12/13

     

     

  12. “we cannot think of entrusting our homes to someone else”

    Hi Julie and Belinda

    There are property managers and then there are Julie and Belinda who simply shine over and above all of the others. Thank you both for giving us such excellent service and looking after our valuable homes. We cannot think of entrusting our homes to someone else.

    Thank you so much also for your invaluable insights and advice on our property investments. We are confident that our homes are being properly looked after by you and your team and the choice of tenants you selected for us.

    Well done ladies and enjoy your holidays Julie. You truly deserve it.

    Cheers from Ben and Melanie

    02/11/13

  13. “made me feel like I am a valued customer”

    Thank you Julie, I really appreciate your support!

    I would like to say that every person I have dealt with from LSDBPM has been totally professional and made me feel like I am a valued customer.

    To date my dealings with your office have been above what I would have expected, right from the very beginning when Amy was showing me the property!

    I imagine that you are ‘doing it better’ than many within your industry and I expect that other companies could learn from the team at LSDBPM.

    Kind regards, Aleata

    21/10/13

  14. “huge thanks for the great service”

    Hi Suzie,

    We met when you visited our apartment last month.

    I just wanted to send you a short note to say thank you to you and your team for the fantastic way in which you managed our property leasing.

    You have a totally professional team with outstanding people interface and management skills.

    Right from the start, Julie was head and shoulders ahead of the other three property agents that we considered. I was treated with respect and honesty together with being introduced to the team personally one by one. At first I was concerned as to who would be my principle contact but my concerns were settled when Julie advised that it’s the whole team who is involved in the event that any one of them is away or not contactable. A very reassuring point of difference indeed.

    We have to say that great confidence has been established in the team in looking after the property for us and supporting the wonderful tenants that you had found for us. Hazel and I are genuinely very pleased and grateful for your attention to detail and care and concern for both us together with the incoming tenants.

    So again thank you for being so professional and I would be personally more than happy to be a reference from what we have experienced to date.

    Well done and keep up the great work!

    Cheers, Martin and Hazel

    13/09/13

  15. “it makes such a difference when you deal with professionals”

    Hi Julie

    That is wonderful.  We are very excited and looking forward to living there.

    I want to thank you both for all your help – it makes such a difference when you deal with professionals.

    03/07/13

     

  16. “high level of customer service, professionalism and just respect by yourself and your colleagues”

    I absolutely meant what I said about your office. The high level of customer service, professionalism and just respect by yourself and your colleagues has been brilliant these last few months. I would highly recommend you guys to anyone in the area as I have been so impressed. Our previous dealings were nothing near the level of professionalism as your office.

    Have a great weekend and keep me posted on next week

    Cheers,  Kate

    26/07/13

  17. “wonderfully helpful and professional throughout”

    Julie and Belinda have been wonderfully helpful and professional throughout.  I’ve been very grateful for Julie’s advice, we’ve been out of the country for so long, I needed help on several matters, which she ably provided.

    I trust the positive experience will continue!

    Best wishes, Stefanie

    27/06/13

  18. “Your professional and courteous approach has been a breath of fresh air”

    Thank you for all your help and it has been a pleasure dealing with you.
    Your professional and courteous approach has been a breath of fresh air.

    Best regards, Steven

    25/06/13

  19. “Amy is an absolutely brilliant operator”

    Amy is an absolutely brilliant operator … she is very good ….. And I am a very difficult person

    Brett

    04/06/13

  20. “no doubt in my mind that we can always count on you”

    We really appreciate very much the assistance and professional service provided to us by you and your team throughout these years.  There is no doubt in my mind that we can always count on you.

    Thanks again! Chris

    27/05/13